MDAA is seeking applications for the position of Manager of Capacity Building Team.
The Manager of Capacity Building Team will lead and inspire a team of individual advocates and support coordination officers. The role is to get a fairer deal for people from diverse backgrounds with disability and their families.
Relevant tertiary qualifications or equivalent experience in advocating for people’s rights
Strong knowledge of the disability sector including disability advocacy, NDIS and support coordination, government and non-government organisations, and relevant legislation/regulations
Demonstrated experience in the supervision and management of staff
Ability to train, monitor and evaluate advocacy work and support coordination
Demonstrated high-level interpersonal skills, including the capacity to communicate and
work effectively with people from diverse backgrounds, conflict resolution and mediation skills
Ability to exercise sound judgment and make independent decisions
Must have strong written communication skills and strong analytical and problem-solving skills
Ability to identify and address systemic issues
Understanding of and commitment to social justice
Community development and networking or management of people
Your major responsibilities will include:
Manage the day to day delivery of disability advocacy and support coordination services including managing NDIS payment request charges for support coordination
Supervise and support team work (face to face, teleconference, videoconference, and travel to regional offices)
Work with Intake Officer to monitor the intake of new consumers
Allocate new consumers to team including advocacy and/or support coordination and monitor caseload
Maintain the quality assurance and continuous improvement by undertaking regular reviews of correspondence, file reviews, performance reviews and regular supervision
Provide team with ongoing training to ensure skills, experience and knowledge continues to grow and expand
Assist with recruitment and induction of staff
Provide case advice and assistance in complex or ethically difficult cases
Review and update the training Manual/procedures at least annually
Work closely with the Executive Officer to prepare for third party verification audits
Work closely with the Executive Officer to ensure operational systems work smoothly and meet the needs of clients and advocacy staff (e.g. Admin support, Cm6, intake system)
Manage delivery of capacity building to community including consumer forums
Monitor client feedback and complaints in accordance with MDAA policy and procedure
Assist team to research, identify, prioritise, plan and monitor work
This is a full-time position at Social, Community, Home Care and Disability Services Industry Award 2010 Grade 6 with possible promotion to Grade 7, includes generous salary packaging.
MDAA is an equal opportunity employer and we apply an affirmative action policy for people from NES/CALD background with disability.
For an information package call MDAA, further enquiries to Susan Laguna on (02) 9891 6400.
Applicants must address all of the selection criteria. Send your application to:
Confidential, Susan Laguna
PO Box 884, Granville NSW 2142 or, MDAA email@example.com
Applications close: COB 12 May 2019