Cultural Competence Standards
"A society where everyone, regardless of background or disability, feels welcome, included and supported"
The NSW Disability Service Act requires services to provide support to service users that is sensitive to their age, gender, cultural, linguistic and religious background. This implies that disability services across NSW need to be in a position to respond appropriately to meet specific individual needs, including needs based on culture, language or religion. This requirement applies to all standards outlined in the NSW Disability Service Standards.
For example, each statement and supporting statement in each of the standards must by necessity ensure that a service is appropriate to an individual's need, including taking into consideration their culture, language and religion in the design and delivery of a service.
Therefore all disability services in NSW need to embark on the process of making their services more accessible, their staff more culturally competent and their service delivery more culturally appropriate.
The following can be used as a starting point for any agency wishing to become more culturally competent.
Standard 1: Service Access
Break information barriers.
Standard 2: Individual Needs
Make your service delivery responsive to needs.
Standard 3: Decision Making and Choice
Improve service user participation in decision-making and choice.
Standard 4: Privacy, Dignity and Confidentiality
Collect relevant service user details.
Standard 5: Participation and Integration - Agency Coordination
Make people feel more comfortable.
Standard 6: Valued Status
Outreach to ethnic communities.
Standard 7: Complaints and Disputes
Inform service users of their rights.
Standard 8: Service Management - Service Planning and Review
Plan for cultural diversity.
Standard 9: Family Relationships
Build ongoing links.
Standard 10: Protection of Human Rights and Freedom from Abuse
Uphold Human Rights.
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